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OzForex Prepaid Travel Card - CLOSED
CLOSED 30 November 2015
After November 30 2015, the OzForex Prepaid Travel Card will be closed, you will not be able to log in to the customer portal, the Macquarie Cards contact centre will also be closed. For enquiries please contact Macquarie Cards on prepaidinquiry@macquarie.com
The OzForex Pre-Paid Travel Card is to be withdrawn from the market on 30 November 2015 by OzForex and Macquarie Bank
We would like to thank customers of the OzForex Pre-Paid Travel Card and we apologise for any inconvenience this closure may cause.
Due to the closure of the OzForex Pre-Paid Travel Card, the Terms and Conditions (set out in the PDS) have been amended so that from 1 September 2015, funds cannot be loaded to the Card Account.
Existing Customers with remaining funds after 30 November 2015
After November 30 2015 the OzForex Prepaid Travel Card will be closed, you will not be able to log in to the customer portal, the Macquarie Cards contact centre will no longer operate; please contact Macquarie Cards Service Quality on prepaidinquiry@macquarie.com
On 7 December 2015 Macquarie Cards will convert all remaining foreign currency balances on the Travel Card into Australian Dollars
If you are unable to find the answer to your Travel Card query below please contact Macquarie Cards Service Quality Team in Sydney on prepaidinquiry@macquarie.com
Travel Card closure FAQs
- When will my card cease to work?
- What is the final closure date?
- What happens if I still have funds remaining on my card after the 30 of November?
- Can I still log into my travel card account?
- How can I access my transaction history?
- I want to raise a concern about a transaction on my account – how can I do this?
- I’ve already raised a concern about a transaction on my account – how does the closure of the card impact this?
- Have my funds been converted back into AUD automatically?
- I am unable to locate my cards, what should I do?
Retrieve funds from my card
- Can I still access my funds and how?
- How do I know how much I have remaining on the card?
- Can the remaining foreign currency amount be sent to another travel card?
- Can the remaining foreign currency amount be sent to a multi-currency account?
- What should I do with my card? Do I need to destroy it?
- I no longer have an AUD account, what should I do?
- What happens to the converted funds after the 7 December 2015?
You can continue to use your card up until midnight 30 November 2015 (AEDST). We suggest, however, that you cease to use your card and make arrangements to retrieve any remaining balance as soon as possible. Log-in to the customer portal before mid night 30 November 2015 to initiate an EFT from your card to an Australian bank account.
What is the final closure date?
30 November 2015
What happens if I still have funds remaining on my card after the 30th of November?
Any funds remaining at 30 November 2015 will be treated in accordance with the OzForex Travel Card Terms and Conditions (set out in the PDS) and the unclaimed monies regulations. On the 7 December 2015 Macquarie Cards will convert all remaining foreign currency balances on the Travel Card into Australian Dollars
To retrieve your funds after the closure date, please contact the Macquarie Cards Service Quality Team in Sydney on prepaidinquiry@macquarie.com to arrange an Electronic Funds Transfer in accordance with clause 16.2 of the Terms and Conditions (as set out in the PDS).
If you have a positive balance on your travel card account and it remains inactive for three years, it may be considered unclaimed money under the Banking Act 1959. If the sum of any unclaimed money in your travel card account is greater than $500, we may be required to transfer your balance to ASIC. Please refer to the Moneysmart website for further information about unclaimed money.
On the 7 of December 2015 all remaining foreign currency amounts will be converted into Australian dollars.
Can I still log into my travel card account?
Unfortunately because the card is now closed clients cannot log onto their cards.
How can I access my transaction history?
After 30 November 2015, you will need to contact the Macquarie Cards Service Quality Team on prepaidinquiry@macquarie.com to request your transaction history.
I want to raise a concern about a transaction on my account – how does the closure of the card impact this?
Please contact Macquarie Cards Service Quality Team in Sydney on prepaidinquiry@macquarie.com to discuss your concern with a member of their team who can assist you.
I’ve already raised a concern about a transaction on my account – how does the closure of the card impact this?
Any outstanding client matters will continue to be handled under the existing processes until they are finalised. Please contact Macquarie Cards Service Quality Team in Sydney on prepaidinquiry@macquarie.com if you would like to discuss your matter further.
Have my funds been converted back into AUD automatically?
On the 7 of December 2015, Macquarie Cards will convert all remaining foreign currency balances to AUD.
I am unable to locate my cards, what should I do?
If you have an enquiry about return of funds, an outstanding matter, transaction history etc: Please contact Macquarie Cards Service Quality Team in Sydney on prepaidinquiry@macquarie.com
Retrieve funds from my card
Can I still access my funds and how?
Unfortunately clients cannot access the remaining funds through the customer portal from midnight 30 November. Please contact Macquarie Cards Service Quality Team in Sydney on prepaidinquiry@macquarie.com to arrange a refund of the outstanding balances in Australian dollars.
How long will it take to receive my funds?
If you requested an Electronic Funds Transfer refund to your Australian bank account, the funds will be returned to your account within 7-21 business days.
How do I know how much I have remaining on the card?
Please contact Macquarie Cards on prepaidinquiry@macquarie.com to find out about your remaining balance. After the 7 December all remaining foreign currency balances will be converted into Australian dollars and held on clients’ accounts.
Can the remaining foreign currency amount be sent to another travel card?
Unfortunately this is not possible. Macquarie Cards can only send to an AUD bank account..
Can the remaining foreign currency amount be sent to a multi-currency account?
Unfortunately this is not possible. Macquarie Cards can only send to an AUD bank account.
What should I do with my card? Do I need to destroy it?
Please destroy the card after you have received all remaining funds via EFT from Macquarie Cards and dispose of it..
I no longer have an AUD account, what should I do?
Unfortunately Macquarie Cards cannot send to a non-AUD account. Macquarie Cards can only send to an AUD bank account. Please contact Macquarie Cards Service Quality Team in Sydney on prepaidinquiry@macquarie.com if you would like to discuss your matter further.
What happens to the converted funds after the 7 December 2015?
Macquarie Cards will hold the converted funds on your client account. Please contact them on prepaidinquiry@macquarie.com to claim your funds. If you do not claim your funds, and it remains inactive for three years, it may be considered unclaimed money under the Banking Act 1959. If the sum of any unclaimed money in your travel card account is greater than $500, we may be required to transfer your balance to ASIC. Please refer to the Moneysmart website for further information about unclaimed money.
Disclaimer
The OzForex Travel Card is issued by Macquarie Bank Limited ABN 46 008 583 542, AFSL No. 237502 (MBL). This information is for general information purposes only. It does not take into account any of your potential personal objectives, financial situation or needs. Before acting on this information, you must consider its appropriateness having regard to your own objectives, financial situation and needs and obtain your own independent advice about whether to obtain or continue to hold a Card. You should read and consider the current Product Disclosure Statement ("PDS") available here (which you agree to be provided by accessing this link) before making any decision about whether to acquire or continue to hold a Card. Full terms and conditions are set out in the PDS. Fees and charges may apply if you obtain or continue to hold a Card. OzForex Limited's (ABN 65 092 375 703, AFSL No. 226 484) Financial Services Guide is available here and you agree to its provision to you by accessing this link. MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY® Registered to BPAY Pty Ltd ABN 69 079 137 518.